Role: User Experience Design and Research Intern
Duration : 12 Weeks( May 2017-Aug 2017)
Location: Motorola Solutions, Plantation, Florida, US.
Team: 28 labs, the innovation design group
Project: Voice User Experience Design, Experience Design for Type 4.0 Semi autonomous vehicles
Voice User Experience [Tactical Project]: Designed scenarios, evaluated and iterated interactive simulations of Offline Voice Interactions for RadioNext Device Experiences. Primary use cases are being implemented for Motorola Next-Gen radio and wearable solutions.
Vehicle as a partner[Envisioning Project]: Research, Envisioned, Conceptualized and Designed Interactive scenarios for Semi Autonomous vehicle for patrol and field officers.
The initial journey started with doing a ride along in order to get a sneak peek into the life of field officer. One of pressing was how these officers multitasked with 4 device to 5 devices simultaneously while trying to situationally aware. Voice as a modality was being commonly used since they interacted continuously with a dispatcher.
Defining the voice interactions flow for 12 use case scenarios, stating the possible user and system response, the different non-visual feedbacks and different possibilities of error and confirmation handling. These multiple possibilities were discussed within development and design team to prototype for validation in Animate CC.( flash based prototyping).
- Overall well received.
- Preferred voice command to change channels over using radio screen or knob.
“Officers would like this. One of biggest complaints from officers is changing channel is a hassle especially in a hurry, in fact, most of them don't even know what the zones or channels are" - A User
- Button to activate is a must. However, expecting Voice UX to reduce the need to remove the radio from belt. (May need buttons on both audio accessory and radio, as well as an option to use a wakeword.)
- Officers want the ability to hear as well as view the results
- Concern: Training on shared radios (different voices and speech patterns); recognition accuracy of out of breath or stressed out voice
a day in a life( example)
a day in the life(example)
1 The work was selected for presented to the CTO by the Voice Team in a quarterly review and was highly appreciated by the whole team ( designers, developers and high level managers).
2 Primary Use Cases selected to be implemented in the upcoming devices.