Role: User Experience Design and Research Intern

Duration : 12 Weeks( May 2017-Aug 2017)

Location: Motorola Solutions, Plantation, Florida, US.

Team: 28 labs, the innovation design group

Project: Voice User Experience Design, Experience Design for Type 4.0 Semi autonomous  vehicles

Managers/ Mentors: Sanne Martens, Bert Van Der Zyaag

Voice User Experience [Tactical Project]: Designed scenarios, evaluated and iterated interactive simulations  of Offline Voice Interactions for RadioNext Device Experiences. Primary use cases are being implemented for Motorola Next-Gen radio and wearable solutions.
Vehicle as a partner[Envisioning Project]: Research, Envisioned, Conceptualized and Designed Interactive scenarios for Semi Autonomous vehicle for patrol and field officers. 


Tactical Project

Design Process


Ride Alongs

The initial journey started with doing a ride along in order to get a sneak peek into the life of field officer. One of pressing was how these officers multitasked with 4 device to 5 devices simultaneously while trying to situationally aware. Voice as a modality was being commonly used since they interacted continuously with a dispatcher.

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Design Strategies

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Task Flow

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Defining the voice interactions flow for 12 use case scenarios, stating the possible user and system response, the different non-visual feedbacks and different possibilities of error and confirmation handling. These multiple possibilities were discussed within development and design team to prototype for validation in Animate CC.( flash based prototyping).


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  • Overall well received.
  • Preferred voice command to change channels over using radio screen or knob.
“Officers would like this. One of biggest complaints from officers is changing channel is a hassle especially in a hurry, in fact, most of them don't even know what the zones or channels are"  - A User
  • Button to activate is a must. However, expecting Voice UX to reduce the need to remove the radio from belt. (May need buttons on both audio accessory and radio, as well as an option to use a wakeword.)
  • Officers want the ability to hear as well as view the results
  • Concern: Training on shared radios (different voices and speech patterns); recognition accuracy of out of breath or stressed out voice


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The  Experience

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Interactive Scenario

a day in a life( example)

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Interactive Scenario

a day in the life(example)


1 The work was selected for presented to the CTO by the Voice Team in a quarterly review and was highly appreciated by the whole team ( designers, developers and high level managers).

2 Primary Use Cases selected to be implemented in the upcoming devices.

Envisioning Project

Envision and conceptualize the role of autonomous vehicle type 4.0 as a partner for public safety officers especially public safety professionals

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Photo Metaphor Elicitation

 characterisitcs of Partnership



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BOLO (Be on the look out) Visualization

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1 The work  presented to the CTO and across whole organization  and was highly appreciated and recognized.

2 The concepts are chosen to be part Vehicle UX design strategy 2022.


Other Works